Frequently Asked Questions
Everything you need to know about our premium home essentials.
What materials are used in Urban Threads linens?
We prioritize comfort and durability, using 100% long-staple Egyptian cotton, sustainable bamboo fibers, and OEKO-TEX certified linen for all our bedding and bath products.
How long does shipping take for home decor items?
Standard shipping typically takes 5-7 business days. For larger furniture pieces or fragile decor, delivery may take 10-14 business days to ensure safe handling.
What is your return policy?
We offer a 30-day 'Love Your Home' guarantee. If you are not satisfied with your purchase, you can return unused items in their original packaging for a full refund.
Do you offer international shipping?
Yes, Urban Threads ships to over 50 countries worldwide. Shipping costs and delivery timelines vary based on the destination and package weight.
How should I care for my Urban Threads products?
Specific care instructions are included on each product's label. Generally, we recommend machine washing on a gentle cycle with cold water and tumble drying on low to preserve fabric integrity.
Are your products ethically sourced?
Absolutely. We partner exclusively with Fair Trade certified factories and suppliers who adhere to strict environmental and labor standards.