Returns & Exchanges
At Urban Threads, we want you to love your home as much as we do, which is why we offer a 30-day return policy on all decor and furniture items. If your purchase isn't the perfect fit for your space, we've made the return and exchange process simple and stress-free.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Pack with Care
Place the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Receive Your Refund
Once our warehouse inspects your return, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing